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Process Improvement Handouts

I developed these handouts for a 3.5-hour session that I co-taught at The Society of Post-Acute and Long Term Care Medicine ("AMDA") Annual Conference titled “Unleash the Power of Performance Improvement in Your Facility by Stopping the Madness of Data Insanity.”

From Impairment to Improvement

This handout shows movement from the incorrect actions that happen every day in nursing homes to knowledge and actions that will be the unexpected catalysts for true organizational excellence.

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Change the Dialogue

This handout shows movement from dysfunctional dialogue that happens every day in nursing homes to dialogue that reflects knowledge of improvement statistics and the power of process-oriented thinking.

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Ready for Process Improvement at Your Facility?

UNLEASH THE POWER OF PROCESS IMPROVEMENT

This interactive session is an eye-opening, no holds barred expose of what we are doing wrong with data and how to make it right. We delve deeper into the data facets of QAPI using real facility examples of falls, complaints and antipsychotic prescribing data from CMS.

Objectives

Recognize the futility and unintended misleading effects of common analyses like bar graphs, trend lines, rankings, and benchmarking and more importantly, what to do differently.
Demonstrate how process-oriented thinking is crucial to EVERY improvement effort. Ignore the process and your improvement effort will fail.
Explain common cause and special cause variation, and how this knowledge transforms improvement efforts.
Describe the third type of variation, human variation, and how it can render any data useless and make medical directors, administrators and managers lose sleep.
Learn how to choose the right improvement strategy based on the type of variation identified.

Paige Hector, LMSW

2018 AZ Geriatrics Society Gerontologist of the Year